Terms and Conditions
Terms and Conditions
Please read these terms and conditions which apply to the provision of all services, programs, packages trainings provided either in-person or online or home visits provided by StreetHolistics personnel and contractors. They are designed to protect your interests as a client. By making an appointment, you are agreeing to the following terms and conditions. If you cannot or choose not to agree to these terms and conditions, refrain from scheduling an appointment or proceeding with your therapy sessions. Kindly inform us at info@thestreetholistics.com if this applies to you.
Last amendment date: 4th March 2024
Therapy Consultations and Fees
Each consultation lasts for approximately 50 minutes and the fee per session is dependant on the service , package or program chosen.
For home visits, an additional travelling fee is charged depending on location. Please contact at info@thestreetholistics.com for further additional costs.
A free, brief initial consultation (IC) lasting approximately 15 minutes can be given for those prior to booking a paid consultation. No therapy is given during that session.This is usually done by video call.
A formal receipt for payment is available on request.
Written treatment reports
A request for a written report of the treatment given during a course of therapy can be given on completion. There is an additional cost for this service. Please contact at info@thestreetholistics.com for further details. The report does not in any way replace a report given by a general practitioner.
Consultation fee changes
The consultation fees are subject to reviews usually on an annual basis from 1st January. Notice will always be given of any price increases when you are in a course of therapy.
Medical Conditions
A medical questionnaire is conducted at the start of the 1st consultation to establish any contra-indications to treatment. It is also used to assess whether your health is affecting (or being affected by) the therapeutic goals you wish to achieve. Please full information of any medical changes during your course of therapy, or if you are returning to therapy after a period of absence.
Payment
All services are provided on provision of full payment. For the SMA’AT plan services, payment is via Direct debit mandate only.
The SMA’AT Plan, Bio-SMA’AT, BIO-ULTRA, BIO-FAMILY contracts are fixed for 12 months. Payment is automatically deducted monthly at a time scheduled by you. To cancel, you must provide at least 10 business days’ notice before the next payment date. Failure to do so will result in payment fees being charged without refund.
Cancellation charges:
| Period | Treatment Provided (Y/N) | Charges |
| <14 days | N | £25 |
| <14 days | Y | £120 |
| >14 days | N | All DD charges until/incl. month of cancellation |
| >14 days | Y | £450 |
In the event that a cancellation of the direct debit is made and treatment has begun, the full price of the treatment regime will still need to be completed in full.
Cancellation
If you wish to change, postpone or cancel an appointment, 24 hours notice must be given, or the cost of the full session or a minimum charge of £40 is payable. Please contact info@thestreetholistics.com to make your cancellation. This minimum period of cancellation enables the opportunity to offer the cancelled session to another client.
If you wish to discontinue your course of therapy, you do not have to give a reason. There can be external circumstances that make attendance difficult, but it is helpful if you can discuss these changes so that when you wish to resume therapy, these changes can be taken into account.
Following your last appointment, your rights of confidentiality are permanent. Client records are destroyed after 8 years.
Refund of unused deposits, full payment fees & “gift payments”
Any deposits, full payment fees or gift payments (treatment fees paid for another person) expire 3 months after the date of payment. Please ensure that the fees are used for treatment within this period.
Refund requests should be made by email within the 3-month period following payment. Refunds paid with your credit card are returned minus credit card transaction fees.
Treatment fees paid by bank transfer or in cash can be refunded without a transaction fee. Please submit a refund request by email including your bank transfer details within 3 months.
Punctuality
If you are running late or anticipate running late for your appointment, please leave a message (calls are not answered whilst working with a client) or send a text to the mobile phone provided at booking. Whilst we will aim to accommodate “lost time”, please understand that the booking schedule may not always make this possible. The session may have to finish at the original finishing time.
Confidentiality
Any information collected from you as a client or potential client, including your contact details will be held in the strictest confidence. Your privacy will be respected. The details that you disclose are used solely for the purpose of providing you, the client, with the highest levels of service. No information will be passed on to any external parties without your express permission. Where express permission is given to share information with an external party, StreetHolistics will only supply client-approved information that StreetHolistics believes is in the best interests of the client.
If it is necessary for StreetHolistics to contact you we will use your preferred method e.g. mobile phone. If we need to contact you at home or at work to change an appointment, we will leave our name, number and state that the nature of our call as personal. If there is an emergency and StreetHolistics needs to cancel the appointment at short notice, we will state this in our message. During your treatment period, please ensure that we have your up-to-date contact details. Please discuss these terms with StreetHolistics if these arrangements are unsuitable.
Exceptional circumstances of confidentiality include where there is a criminal or civil court case where a court order has demanded disclosure, and where there is good cause to believe that failing to disclose information would cause danger or harm to the client or others. Child Protection Issues falls into this category.
Confidentiality and Continuous Professional Development (CPD)
The sharing of anonymous case histories is sometimes made to supervisors and peer-support groups as part of CPD requirements. No personal details are ever used during these meetings.
Audio recordings of consultations are sometimes used as part of the supervision process between StreetHolistic practitioners and their supervisors. The recordings are only ever used for reference in StreetHolistics presence. The first name may be referred to during that meeting but all recordings are destroyed after the supervision meeting is completed. As a client you may be asked if you wish to be involved in that process in your next consultation, but you are not obliged to agree. If you have agreed and then decide to withdraw your consent, your decision will be respected. Your therapy will not be affected.
Standards of behaviour
During the course of any therapy, StreetHolisticpractitioner’s will treat you with respect and not abuse the trust that you put in StreetHolistics. In return, you will undertake to not harm yourself. You will respect any person at the therapy practice, including StreetHolistic practitioner’s and property. You agree to come to the sessions not under the influence of alcohol or recreational drugs, except those prescribed by your doctor. If any conduct that contravenes these standards of behaviour, wereserves the right to cancel the session and any further therapy sessions.
Cures
A well-motivated client is very likely to achieve realistic goals. However, it is unethical to guarantee a cure. The control of thoughts, beliefs, emotions, behaviours and physical regimes always reside within the client. StreetHolistics guarantees to apply our training, expertise and experience to your issues with the aim of achieving agreed goals in as reasonable time as possible. Estimates of the number of sessions required to treat a condition given at the enquiry stage or during the first consultation, are given on the basis of the information presented at that time. Estimates are also made on the basis of treatment being given to previous patients with differing case histories. Hence each patient and the causes of their condition are unique. Estimates are only rough guidelines and are subject to change.
Disclaimer
Information provided by StreetHolisticsis not intended to replace a consultation with your GP or other health care professional. The information provided should not be considered as medical advice. If you have any doubts or concerns about your health, you should seek advice from a medical doctor.
Online therapy terms and conditions
You can have greater access to the treatment you want using our online services
Online therapy (remote Bio-energetic therapy or Bioresonance assessments) includes using any form of electronic or digital communication media and software application that is not face-to-face e.g. Zoom, Skype, FaceTime, WhatsApp, telephone, email and text etc. It can be in the form of video, audio or electronic mail/text. It is sometimes called e-therapy.
Context
You are seeking StreetHolistics professional services for personal therapy and not undertaking research for private use or publication.
You accept that the session or session booking may be terminated without notice or reimbursement if StreetHolistics should determine that the consultation is being used for any reason other than personal therapy.
You agree to submit only true and accurate information and will not omit any information that might be significant in your treatment.
Suitability for online therapy
You are 18 years of age and over. Or if younger than 18 years of age, that you have the written consent of your parent/legal guardian/carer to receive online therapy.
You are not feeling suicidal (please contact The Samaritans).
You are not under the influence of alcohol or recreational drugs prior to starting your consultation.
You are not under the supervision of a psychiatrist or currently suffering from any diagnosed psychiatric condition, psychological illness or epilepsy at the time of the online session.
Completion of medical questionnaire
During your initial enquiries and decision to start therapy, you will agree to complete a medical questionnaire by email. This will include your personal details, and any medical and lifestyle issues that could affect your treatment.
Pre-assessment online video chat
Prior to your first consultation, a brief 5 -15 minute video chat will be organised to assess media compatibility and discuss any remedial action if technology malfunctions or fails.
Duration of online therapy sessions
Online therapy sessions are of a minimum 30 minutes in duration.
Electronic media malfunction or failure
StreetHolistics is not responsible for direct or consequential loss due to internet service failure or electronic media malfunction. No refunds are given when technological malfunction or failure is on part of the client.
Where there are technological malfunctions on StreetHolistic’s part, reconnections will be attempted during the allotted appointment time. In the event of a complete technological failure on our part, the appointment will be rescheduled to a mutually agreeable time to complete the remaining time left in the session. Offline contact details can be used for the remaining treatment where it is reasonably possible and mutually agreed.
Cancellation policy
24 hours notice is required for any appointment changes including cancellation and non-attendance. Any changes made within the 24 notice period will be charged at the full session rate.
Online confidentiality
All written information taken before, during and after your therapy is completely confidential. Most online communication media is encrypted and there may only be a security breach if one of the participating computers (or other hardware) contains a virus/trojan/malware. StreetHolisticsuses updated anti-virus and anti-malware software to reduce the likelihood of any security breach. It is your responsibility to ensure that you have sufficient updated internet security measures in place to maintain confidentiality on your behalf.
Terms & conditions updates
These terms & conditions are subject to revisions without notice. Please familiarise yourself with any amendments if you have restarted therapy after a long period of absence.
Online terms of service
StreetHolistics follows professional codes of conduct that fulfil the membership requirements of UK and International based Holistic health associations. List of associations can be provided on request.
All clients agreeing to use online therapy from StreetHolistics are accepting that this therapy contract/agreement, and the services to which it relate, are subject to the jurisdiction of the Laws of England and Wales, UK. You are accepting that any dispute or differences in relation to this contract/agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales, UK.
All therapy services offered are not intended to be a substitute for professional medical advice, diagnosis and treatment. Please consult with your health provider prior to your treatment to diagnose and treat any medical conditions.
Online therapy disclaimer
A well-motivated client is very likely to achieve realistic goals with online therapy. However, it is unethical for a therapist to guarantee a cure. The control of thoughts, beliefs, emotions, behaviours and physical regimes always reside within the client. StreetHolistics guarantees to apply our training, expertise and experience to your issues with the aim of achieving agreed goals in as reasonable time as possible. Estimates of the number of sessions required to treat a condition given at the enquiry stage or during the first consultation, are given on the basis of the information presented at that time. Estimates are also made on the basis of treatment being given to previous patients with differing case histories. Hence each patient and the causes of their condition are unique. Estimates are only rough guidelines and are subject to change.